I can't search on oneplace

There are two possible reasons why you might not be able to perform a search in oneplace:

  1. You might be using a vulnerable browser
  2. Your proxy is preventing you from accessing an Infoxchange application

Check if you are using a vulnerable browser

If you are using a vulnerable browser, it means that your browser is old or unsupported or it could be a newer browser that is not configured to the correct security settings.

1. To ensure you are using the latest browser version follow the instructions below relating to your browser:

Updating Microsoft Edge

The Microsoft Edge browser is tied to Windows 10 and consequently, so are its updates. To update the Edge browser, you need to update Windows with the steps below.

  1.    Press the Windows icon on your screen, type Check for updates, and then press Enter.
  2.    Under the Update status section, select Check for updates.
Updating Internet Explorer

If you do not have Windows automatic updates turned on, you need to update Internet Explorer on your computer manually by following these steps:

  1. Open the Control Panel.
  2. Click on and open the Windows Update utility.
  3. In the left navigation pane, click the Check for updates link.
  4. You can choose to install all available updates or select the updates you want to install.
Updating Chrome

Google Chrome will update automatically as new iterations are released to the public. To verify that your version of Chrome is the latest or to update manually, follow these steps:

  1. Open the Google Chrome browser.
  2. Click the Customize and control Google Chrome button Chrome settings in the upper right-hand corner of the screen.
  3. From the drop-down menu that appears, select Help, then select About Google Chrome.
  4. The window that appears will automatically check for updates and show you the current version of Chrome. If an update is available, there will be an option to install the update.

Note: If you're running a very old version of Chrome, you may visit the official Chrome download page to get the newest version.

Updating Firefox

Mozilla Firefox should automatically download updates and prompt you when they are available to install. To verify that your version of Firefox is the latest or to update manually, follow these steps:

  1. Open the Mozilla Firefox browser.
  2. Click the Open menu button Firefox menu in the upper right-hand corner of the screen.
  3. In the menu that appears, click the Open Help Menu button Help menu at the bottom.
  4. Select About Firefox.
  5. The window that appears will automatically check for updates and show you the current version of Firefox. If an update is available, there will be an option to install the update.

Note: If you're running a very old version of Firefox, you may visit the official Firefox download page to get the latest version.

Updating Safari

If you have Apple updates turned on, Safari should stay up to date automatically. To verify that your version of Safari is the latest or update manually, follow these steps:

  1.    Open the Apple menu and choose App Store.
  2.    In the top of the window that appears, click the Updates button in the toolbar.
  3.    Find Safari and click Update (or Update all to do every app

Note: If you're running a very old version of Safari, you may visit the official Safari download page to get the newest version.

Updating Opera

Opera should update itself automatically. However, if you would like to check the version or update manually, follow these steps:

  1.    Open Opera web browser.
  2.    Click the Opera icon Opera Menu button in the top left-hand corner of the window.
  3.    Select About Opera from the drop-down menu that appears.
  4.    If updates are available, they will be installed automatically.

Note: If you're running a very old version of Opera, you may visit the official Opera download page to get the latest version.

2. If you have the newest browser version installed, enable TLS 1.2 in the internet settings as explained below:

Microsoft Internet Explorer
  1. Open Internet Explorer
  2. From the menu bar, click Tools >  Internet Options > Advanced tab
  3. Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2
  4. Click OK
  5. Close your browser and restart Internet Explorer
Mozilla Firefox
  1. Open Firefox
  2. In the address bar, type about:config and press Enter
  3. In the Search field, enter tls. Find and double-click the entry for security.tls.version.min
  4. Set the integer value to 3 to force protocol of TLS 1.3
  5. Click OK
  6. Close your browser and restart Mozilla Firefox
Google Chrome
  1. Open Google Chrome
  2. Click Alt F and select Settings
  3. Scroll down and select Show advanced settings...
  4. Scroll down to the Network section and click on Change proxy settings...
  5. Select the Advanced tab
  6. Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2
  7. Click OK
  8. Close your browser and restart Google Chrome
Apple Safari

There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 and TLS 1.2 are automatically enabled.

Opera
  1. Open Opera
  2. Click Ctrl plus F12
  3. Scroll down to the Network section and click on Change proxy settings...
  4. Select the Advanced tab
  5. Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2
  6. Click OK
  7. Close your browser and restart Opera

Check if your firewall/proxy is preventing you from accessing an Infoxchange application

If you have a current browser and the correct security settings and you are still unable to login or perform a search in an Infoxchange application, it's time to speak to your IT department. In this instance, it might be your organisation's firewall or proxy that is removing the enablement of TLS 1.2.  You can talk to your IT department about the following:

  1. Are they stripping out the TLS settings at any stage? If so, you can request that the TLS 1.2 removal be stopped.
  2. Can they "white list" the specific login and search pages so that they are accepted by the organisation's systems?

I have tried to follow the above instructions and I am still having problems

If, after trying the above, you are still having trouble please contact our IT support desk at apps@infoxchange.org as they should be able to direct you to the most appropriate person to assist from a more technical perspective.